Terms and Conditions

1. Service Provider Identification

This website is owned and operated by Jay & Diana, Lda., a legal entity registered under NIPC 518277259, with its registered office at Cantinho das Hortas, No. 6, Santa Eulália, 4540-549 Arouca, Portugal.

The local accommodation establishment operated is Peregrinus Rio de Frades, located at Rua da Fontinha No. 141, Cabreiros, Rio de Frades, 4540-243 Arouca, Portugal, registered with the National Local Accommodation Register under No. 177738/AL.

Contact: ola@peregrinusriodefrades.com | (+351) 916 285 286.

2. Purpose

These Terms and Conditions govern the use of the Peregrinus Rio de Frades website, as well as reservations made directly through it. By making a reservation, the guest declares that they have read, understood and fully accepted these Terms and Conditions.

3. Reservations

Reservations may be made directly through the website, through partner platforms such as Airbnb, or by other means made available by Jay & Diana, Lda.

A reservation shall only be considered confirmed upon receipt of the confirmation sent by the company and, where applicable, upon receipt of the requested payment or deposit.

4. Prices

All prices displayed are expressed in euros (EUR). The prices shown on the website include VAT at the applicable legal rate, unless expressly stated otherwise.

Jay & Diana, Lda. reserves the right to change prices without prior notice. Such changes shall not affect reservations that have already been confirmed.

5. Payments

Reservations may be paid for using the payment methods made available by the company, including:

• Debit card;

• Credit card;

• MB WAY.

Payment must be made within the deadline indicated during the booking process.

6. Changes to Reservations

Requests for changes are subject to availability. Jay & Diana, Lda. will make every reasonable effort to accommodate such requests but cannot guarantee their acceptance.

7. Cancellation Policy

Unless specific promotional conditions apply, the following policy shall apply:

• Cancellation up to 14 days before the scheduled check-in date: full refund of the amounts paid.

• Cancellation between 13 and 7 days before arrival: 50% of the total reservation amount will be retained.

• Cancellation less than 7 days before arrival or failure to arrive (no-show): 100% of the reservation amount will be retained.

In the event of early departure at the guest’s initiative, no refund shall be given for unused nights.

8. Check-in

Check-in is available from 4:00 PM. Guests must inform us in advance of their expected arrival time. A valid identification document may be requested in order to comply with the legal obligations applicable to local accommodation establishments.

9. Check-out

Check-out must be completed by 10:00 AM on the day of departure. Staying beyond this time may result in additional charges unless previously authorised.

10. Use of the Accommodation

During their stay, guests undertake to:

• Use the accommodation responsibly and with due care;

• Respect the property, equipment and furnishings;

• Comply with applicable Portuguese legislation;

• Respect other guests and the surrounding neighbourhood.

11. Pets

Pets are permitted subject to prior notification and approval by Jay & Diana, Lda. The pet owner assumes full responsibility for any damage caused during the stay.

12. No Smoking

Smoking is not permitted inside the accommodation. Failure to comply with this rule may result in charges for specialised cleaning, odour removal or the repair of any damage caused.

13. Guest Liability

The guest is responsible for any damage caused to the accommodation, equipment, furnishings or any other property during their stay. Whenever damage is attributable to the guest or their accompanying persons, Jay & Diana, Lda. may require appropriate compensation.

14. Alternative Dispute Resolution (ADR)

In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity, in accordance with applicable legislation.

The consumer may contact the Centro de Informação de Consumo e Arbitragem do Porto (CICAP – Consumer Information and Arbitration Centre of Porto), an alternative dispute resolution entity with territorial jurisdiction over the Porto Metropolitan Area, including the municipality of Arouca.

CICAP provides information, mediation, conciliation and arbitration services for the resolution of consumer disputes, in accordance with applicable legislation.

For further information regarding Alternative Dispute Resolution, please consult the website of the CICAP – Centro de Informação de Consumo e Arbitragem do Porto.

15. Right of Withdrawal

Under Article 10 of Decree-Law No. 24/2014 of 14 February, the right of withdrawal does not apply to contracts relating to accommodation services when the contract provides for a specific date or period of performance.

Accordingly, accommodation reservations at Peregrinus Rio de Frades made for specific dates or periods are not subject to the statutory right of withdrawal applicable to certain distance contracts, without prejudice to the cancellation conditions applicable to the relevant reservation, as set out in these Terms and Conditions, or to any more favourable conditions that may apply to a particular reservation.